Staff
Shane Coltrain
BS, Certified Orthotist Prosthetist - Owner
Shane is a native of Jamesville, NC. He grew up being very active in sports, especially baseball, his first love. In 1991, Shane developed an infection from a cut, which resulted in the amputation of his right leg, above the knee. Having many family and friends who encouraged and supported him during this time of need, he began a new chapter of his life. By beginning this new chapter, he felt that his career had found him.
Shane directed his interest and studies toward becoming a Certified Prosthetist Orthotist. After graduating from high school in 1993, Shane worked as a technician in prosthetics and orthotics for Don Truesdale, CPO, in New Bern, NC, while attending Craven Community College. Four years later, he transferred to East Carolina University to complete his Bachelor of Science degree in Rehabilitation Studies. During which time, he worked as an orthotic technician at PCMH under Ed Tilley, CO, for two years.
Graduating from ECU in December 2000, Shane then transferred to Northwestern University Medical School to study prosthetics and orthotics. After returning to Greenville, NC in 2002. Shane started his residency at Hanger Prosthetics & Orthotics under Paul Sugg, CPO. While working at Hanger, he became a Certified Prosthetist Orthotist in September 2004, through the American Board for Certification in Prosthetics and Orthotics. Shane then relocated to Saint Petersburg, FL, to practice prosthetics and orthotics.
In May 2006, he returned to Greenville, NC, to found Orthotics & Prosthetics East Inc. Shane's goal is to provide individuals in need of prosthetics and orthotics; the highest quality of care in the area. Shane's team approach with the patient, physician, therapist, and local support groups is working for you. Together we can accomplish this. In his off-time, Shane enjoys fishing, offshore scuba diving, hunting, and spending time with family and friends.
Travis Dessoffy
Certified Prosthetist Orthotist
Travis graduated from East Carolina University in 1996 with a Bachelor of Science and subsequently completed advanced training in Orthotics and Prosthetics at Northwestern University in 2002. With over 30 years of experience in the O&P field, he is committed to delivering high-quality, compassionate care tailored to each patient’s unique needs.
Outside of work, Travis enjoys a wide range of hands-on and creative pursuits, including playing guitar, martial arts, metal sculpture, racing, working on cars, camping, and staying active. He is also a proud parent of twin daughters currently attending NC State.
Dr. Elizabeth Brennan
Physical Therapist
Dr. Brennan received her BA from Georgetown University and taught middle and high school English for many years. Having been involved in sports for most of her life, her interest in fitness, performance, and rehabilitation continued to develop during her time as a coach of middle and high school athletes. Her love for sport and movement further increased when she became a CrossFit coach in 2013. She enjoyed the challenge of working with athletes exhibiting limitations or managing injuries, but found that she could not help people as much as she wanted with only a coaching background. This inspired her to return to school and follow her passion for helping people move better, stay out of pain, and pursue a fulfilling and active lifestyle, graduating from East Carolina University’s DPT program in May 2024.
Working primarily in outpatient clinics, she has had opportunities to work with a vast patient population from post-surgical joint replacements to vestibular issues to uncomplicated overuse injuries. Most recently, she can be found working with amputees to help improve their function and quality of life. Regardless of the issue, few things give Dr. Brennan more pleasure than seeing her patients return to a fully active lifestyle and the sports and activities they love. Her attention to underlying imbalances or limitations helps patients prevent further injury and stay ready to reach their maximum potential. With her functional fitness background and clinical training, she specializes in bridging the gap from rehab to return to activity, assisting patients through the full continuum of care.
Gracyn Mansfield
Prosthetic & Orthotic Resident
Gracyn is originally from Winston-Salem, NC, and is currently an orthotic and prosthetic resident. She earned her bachelor’s degree from East Carolina University and went on to complete her master’s degree in Orthotics and Prosthetics at the University of Pittsburgh. She had always been drawn to healthcare and initially considered careers in physical therapy and nutrition. However, after shadowing Shane during college, she realized orthotics and prosthetics were the perfect fit for her.
What she enjoys most about her work is that each day brings new opportunities to learn. She loves problem-solving, working hands-on, and, most of all, building relationships with patients and being part of their journey.
Outside of work, she enjoys going on walks, reading, and spending time with friends and family.
Ashley McMillion
Office Manager
Ashley is a Greenville native who joined our team in 2012. She began her career in healthcare as a receptionist at a chiropractic office, where she realized her commitment to helping take care of others. Ashley started with us as a temp, working only three days a week as a receptionist. Over the years, her hard work and dedication have advanced her position to office manager. Ashley enjoys tackling the new challenges of the ever-changing insurance field as well as meeting new patients. She is a great team player and enjoys helping others.
When not at work, Ashley and her husband Eddie enjoy camping, boating, and spending time with their granddaughter.
Ronald Johnson
Senior Billing Specialist
Ronald has been in insurance and billing for 13 years. He became interested in the orthotics and prosthetics field after working on a part-time basis for O&P East, and now full-time. Ronald is an integral part of the O&P East family. Ronald enjoys helping and assisting people with billing questions they may have. In his spare time Ronald enjoys running, playing basketball, and spending time with his family.
Donald Johnson
Billing Specialist
Donald started working with Shane Coltrain and O&P East back in 2007. His dedication and expertise are in working with Billing and Insurance. When he's not working, Donald can be found traveling with his family for some "sun fun". He enjoys spending time with his family on Sundays at Church for worship. "My wife and daughter are my life, and I do my very best to ensure they are taken care of."
Viviana Briones
Patient Care Coordinator
Viviana relocated from the beautiful state of Florida to North Carolina in 2008. Fluent in Spanish and passionate about working with the public, she began working part-time at Michaels Arts & Crafts in 2009, while also serving as a full-time secretary at Burch Law Office. She is a commissioned Notary Public for the State of North Carolina.
In 2012, driven by a desire to help others, Viviana pursued a new career path in the healthcare field and joined O & P East. After stepping away from the field for a period, she returned to O & P East in June 2025, where she reconnected with both patients and staff as if she had never left. During this time, she also earned her Insurance License and continues to pursue ongoing education.
In her spare time, Viviana enjoys spending quality time with her family, including her two daughters, Miriam and Alyssa Villegas, and her beloved grandson. She also finds joy in gardening, attending soccer games, and participating in various other activities.
Karolyn Santiago
Patient Care Coordinator
Karolyn joined O&P East in 2021 as a Patient Care Coordinator, bringing a strong passion for healthcare and helping others. She takes pride in creating a welcoming environment for every patient who walks through the door and strives to make their experience as smooth and comfortable as possible. From assisting with appointments and communication to ensuring each patient feels supported, Karolyn is dedicated to providing care with compassion and attention to detail. As a bilingual team member, she’s able to connect with and assist an even broader range of patients, helping everyone feel understood and valued.
Outside of work, Karolyn is a proud mom of three boys who keep her life full of energy and adventure. She loves staying active and, on the go, whether she’s traveling to new places, reading a good book, or spending time outdoors. Above all, she cherishes quality time with family and friends, filling her days with connection, laughter, and meaningful moments.
Kaley Waters
Patient Care Coordinator
At O&P East, Kaley plays a key role in patient care coordination, managing insurance and authorizations, scheduling, and communication to help ensure each visit runs smoothly. Before joining the O&P East team in 2021, Kaley earned her certification as a Medical Assistant. Her background in healthcare has given her a strong foundation for providing compassionate support and ensuring each patient has a positive experience.
Outside of work, she’s married to her best friend, Brandon, and together they have two energetic boys, Trent and Mason. Their home is filled with laughter (and a bit of chaos) thanks to their two dogs — Reba, the spunky pug, and Brody, the goofy Goldendoodle. Kaley loves the beach, staying active, and spending time with her family.
Ricky Coltrain
Lab Technician
After High School, he worked for a General Contractor for about seven years, performing most aspects within construction. Later, he moved to an industrial textile setting, gaining skills as a machinist, millwright, welder, and related machine shop skills. He advanced to the Facility Maintenance Coordinator position and became involved in environmental policy and controls, process water, wastewater operation, record logs, and state and federal record reporting. Ricky Coltrain worked at this facility for 30+ years.
Due to the economic recession, the plant closed, and he moved to assist with the expansion of O&P East in 2008. Ricky worked in the lab area to help out and learned more skills for himself. He's been at Orthotics and Prosthetics East ever since, utilizing his many skills and knowledge.
On the weekends, Ricky enjoys woodworking, building things with wood and metal, fishing, hunting, ATVs, working with his hands, and most of all spending time with his family.
Bryan King
Technician
Brian King was born and raised in Eastern North Carolina and has been an amputee for 16 years. With 15 years of experience as an Orthotic and Prosthetic Technician, he brings both personal insight and professional expertise to his work. Brian completed his O&P Technician training in White Bear Lake, Minnesota, where he developed a deep appreciation for the craft of patient care and device fabrication.
He is a proud husband to his amazing wife, Maggie, and a devoted father of five. Outside of work, Brian enjoys spending time with his family and friends and riding motorcycles.
Shane Truesdale
Technician
Shane is an Orthotic and Prosthetic Technician with three years of experience in the field. He is currently a junior at East Carolina University, working toward becoming a Certified Prosthetist Orthotist (CPO).
As a third-generation professional in orthotics and prosthetics, Shane takes pride in continuing his family’s legacy of helping others through quality patient care. He combines his technical skills with a strong passion for innovation and craftsmanship.
Outside of work, Shane enjoys making music and cheering for the Boston Red Sox.
Nubbins, In Memoriam
O&P East Mascot and Therapy Dog
Nubbins was a rescue dog from the Humane Society that was born without her front two paws. She became a patient of Shane Coltrain in October of 2015. Since then, she was adopted by one of the office employees and became the office mascot. During her time at the office, she enjoyed taking long naps, indulging in many treats, and bringing smiles to the patients. She will be missed.